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If you do have a complaint please write to gilded Customer Services. gilded welcomes and learns from complaints. We aim to deal with complaints speedily and sympathetically. All complaints are logged, investigated and replied to.

We are at your service around the clock, 365 days of the year. Feel free to reach us:


Email us anytime and we will get back to you within 24-48 hours

Customer support (For Refunds and Exchanges)

Any bugs in our site

Supplier support

Career support


+94 0777 -077072 (Customer Support)
+44 01923979380
+44 07414896434

head office

Gilded Group (Pvt) Limited
Company Reg: PV00226792

16/5 Mashoor mawatha
dharga town
western province
Sri lanka

Gilded Group Limited
Company Reg:12838161

405 Whippendell Road
WD18 7PA

United Kingdom


Gilded Group (Pvt) Limited
Sri Lanka


Once an order is submitted we are unable to change any of the details. 

If you want to add a further item to your order, we recommend that place another new order.

If you are wanting to change or cancel an item which you have already placed, please see our Return & Refund information in our Term & Condition

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