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We have a 7-day for fashion items and 3-days for no-fashion items return policy, which means you have 7days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at email@example.com
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
At The Gilded, we always strive to bring you the best quality products that are up to the highest standards. However, we since we work with a range of suppliers from many walks of life, there could be genuine oversights. At such times, we will make it right by generously compensating you.
If there are mistakes with your order or products arrive defective/damaged at the time of receipt, we’ll make it right by:
Sending you replacement parts or accessories
Replacing the product or by issuing a refund by means of a coupon that can be claimed against any product on The Gilded up to that same amount
By covering the cost of any return shipping/delivery (if the product is not defective, return shipping fees will apply and/or a partial refund may be issued)
Since the product you exchange will be eventually sold to another customer, we value and appreciate you handing over the product in its original condition.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Some or items are not eligible for return
* Lingerie and Nightwear
* Opened & used cosmetic items and makeup tools
* Items found with traces of wear & tear
* Custom made, monogrammed, personalized, and altered products
* Items marked for ‘sale’ and ‘special discount’
* Items that do not carry the original sale/ product tags. Products are considered sold, once tags are removed.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
The steps to exchange a product
Step 1: Get in touch with us immediately on WhatsApp or Email after receiving your package with a picture of the product that you need to exchange or request for refund, alongside the Order Refence ID & Delivery Tracking ID
Step 2: Upon receiving your message we will get in touch with you and assign a customer care officer for your inquiry
Step 3: You can choose either of below methods to send the product for refund or exchange
Method 1 – You can ship the product back in original condition with packaging
Method 2 – You can drop off the product at the designated partner store closest to you
Step 4: After inspecting the product, we will issue a coupon for the value of the product which you can redeem from the total value of any of our trendy and exciting products.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, After inspecting the product, we will issue a coupon for the value of the product which you can redeem from the total value of any of our trendy and exciting products.
All products are checked for the following conditions:
Correct product: The product must have the original tag including price/name/image/brand/serial-number/article-number/barcode
Unused product: The product should be unused, unwashed and unsoiled
Products/items submitted without meeting the above criteria, will not be accepted as a return that is eligible for exchange.
At The Gilded, we have a strict quality control process. However, if you receive a defective item, we are more than happy to exchange or refund you. Whilst we are unable to make cash refunds after an order has been issued, we can either
Provide another item in its price
Issue a voucher in its value so you can claim it against any of the products listed on the Gilded up to the same
FOR MORE INFORMATION
Email us anytime and we will get back to you within 24-48 hours
Customer support (For Refunds and Exchanges)
Hotline +94 0777 -077072