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We have a 7-day for fashion items and 3-days for no-fashion items return policy, which means you have 7days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at support@the-gilded.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at support@the-gilded.com


Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

At The Gilded, we always strive to bring you the best quality products that are up to the highest standards. However, we since we work with a range of suppliers from many walks of life, there could be genuine oversights. At such times, we will make it right by generously compensating you.
If there are mistakes with your order or products arrive defective/damaged at the time of receipt, we’ll make it right by:

 Sending you replacement parts or accessories

 Replacing the product or by issuing a refund by means of a coupon that can be claimed against any product on The Gilded up to that same amount

 By covering the cost of any return shipping/delivery (if the product is not defective, return shipping fees will apply and/or a partial refund may be issued)

Since the product you exchange will be eventually sold to another customer, we value and appreciate you handing over the product in its original condition.  


Email us anytime and we will get back to you within 24-48 hours

Customer support (For Refunds and Exchanges)

Hotline +94 0777 -077072

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